Exchanges and Returns

We want you to shop with confidence. If something doesn't go as expected, we will review your case clearly and thoroughly.

Defective Products

If you receive a product with a manufacturing defect or an obvious problem, please contact us with photos or video and your order number.

Product Condition

For exchanges or review, the product must be kept in good condition, with its accessories and packaging when possible.

Cases Not Covered

• Damage due to misuse, impacts, moisture, or incorrect handling.
• Use other than that recommended for the product.
• Requests without sufficient evidence to verify the problem.

How to Request Help

Email us at contacto@cusushop.com with your order number and a description of the case.